How long will it take?

For most custom work, allow about two to three weeks. Some extremely labor intensive pieces or pieces requiring sourcing of unusual materials or outside expertise can take significantly more time; less labor intensive pieces can be done much more quickly. The time required is also somewhat dependent on the number of steps requiring your approval, and how quickly you can come in to approve of the work so far. You are quite welcome to be as involved as you like in the process, including watching the casting process.

Repairs take a week generally, but we do offer a twenty four hour or less turn-around for an additional charge. Lady’s engagement rings take precedence over just about everything else and we try to get those done in as short a time as possible, without the additional charge. We think that no recently engaged lady should be without her engagement ring for any longer than is absolutely necessary, whether they got their ring from us or not.


Appraisals can take anywhere from a couple of hours to a couple of weeks. We can appraise diamonds and metal jewelry ourselves as we are GIA Diamond Course Graduates with more than three decades of experience, but for pieces of significant value or containing unusual or extraordinary stones, we have an appraiser that we use. His name is John Windelberg. He does nothing but appraisals, and does them for jewelry stores and private individuals all over the Southeast. He is eminently qualified, and writes the best appraisal we have ever seen. For specifics about Mr. Windelberg and his qualifications, please go to his website, trigems.com, or email him at This e-mail address is being protected from spambots. You need JavaScript enabled to view it . As he travels quite a bit, he is not always available in a short time, so our turn-around time for appraisals requiring his expertise varies. There is an additional charge for appraisals done in less than three days, but there is no additional charge to have Mr. Windelberg appraise your jewelry. It just can take longer. You can also make an appointment with him on his website and meet with him here for a while-you-wait appraisal if you like. He is a walking encyclopedia about jewelry and you are guaranteed to have fun and learn something you didn’t know about your jewelry.



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